Terms & Conditions

Welcome to TOMO. By accessing, browsing, or making a purchase through our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

General

These Terms & Conditions apply to all visitors, customers, and users of the TOMO website. By using this website, you confirm that you accept these terms and agree to comply with them.

TOMO reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will become effective once published on the website.

Products & Availability

We make every effort to display our products, descriptions, specifications, colors, images, and prices as accurately as possible. However, slight variations may occur due to photography, screen settings, manufacturing processes, or product updates.

All products are subject to availability. We reserve the right to discontinue products, change specifications, or limit quantities without prior notice.

Pricing

All prices displayed on the website are subject to change without notice. The price applicable to your purchase will be the price displayed at the time your order is placed.

In the event of an obvious pricing, technical, or listing error, TOMO reserves the right to cancel or amend the affected order and inform the customer accordingly.

Orders

Placing an order through our website does not automatically guarantee acceptance. TOMO reserves the right to accept, decline, or cancel an order where necessary, including in cases involving product availability, incorrect information, payment issues, suspected fraudulent activity, or pricing errors.

Customers are responsible for providing complete and accurate billing, shipping, and contact information when placing an order.

Payments

Customers must use an available and authorized payment method when completing a purchase. Orders may only be processed once the required payment or payment verification has been successfully completed, where applicable.

TOMO is not responsible for delays caused by banks, payment processors, or third-party payment services.

Shipping & Delivery

Delivery times provided on our website or by our customer support team are estimates and may vary depending on location, product availability, courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

For further information, please refer to our Shipping & Returns Policy.

Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to the eligibility requirements and conditions outlined in our Shipping & Returns Policy.

Products must meet the applicable return conditions before a return, exchange, or refund can be approved.

Product Use & Care

Customers are responsible for using products in accordance with their intended purpose and any care or usage instructions provided.

TOMO will not be responsible for damage resulting from misuse, improper handling, accidents, unauthorized modifications, excessive wear, or failure to follow product care instructions.

Intellectual Property

All content available on the TOMO website, including logos, brand names, photographs, graphics, product images, text, designs, layouts, and other materials, is owned by or licensed to TOMO unless otherwise stated.

Such content may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission.

Website Usage

You agree not to use this website for any unlawful, fraudulent, harmful, or unauthorized purpose.

You must not attempt to interfere with the operation or security of the website, gain unauthorized access to its systems, distribute malicious software, or misuse any content or functionality provided through the website.

Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, courier services, or other external platforms.

TOMO is not responsible for the content, availability, security, privacy practices, or services provided by independent third parties. Your use of third-party services may be subject to their own terms and policies.

Limitation of Liability

To the extent permitted by applicable law, TOMO shall not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or third-party services.

Nothing in these Terms & Conditions is intended to exclude any rights or liabilities that cannot legally be excluded under applicable law.

Privacy

Your use of our website and the personal information you provide to us are also subject to our Privacy Policy.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan. Any dispute arising from the use of the website or purchase of TOMO products shall be subject to the jurisdiction of the relevant courts in Pakistan.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact the TOMO customer support team.