Privacy Policy

At TOMO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using the TOMO website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you place an order, create an account, subscribe to communications, contact customer support, or otherwise interact with our website.

This information may include:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Account information

  • Messages, inquiries, or feedback submitted to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website activity.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Communicate with you regarding your purchases

  • Provide customer support

  • Process returns, exchanges, and refunds

  • Improve our website, products, and services

  • Maintain the security and functionality of our website

  • Prevent fraudulent or unauthorized activity

  • Send promotional or marketing communications where permitted

  • Comply with applicable legal and regulatory requirements

We only use your personal information for legitimate business purposes and in accordance with applicable law.

Payments

Payments made through our website may be processed by third-party payment service providers.

TOMO does not necessarily store complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security policies.

Shipping & Delivery Partners

To complete and deliver your order, we may share necessary information such as your name, phone number, delivery address, and order details with courier companies, logistics providers, or other delivery partners.

This information is shared only as necessary to provide the requested service.

Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

Cookies may also be used for analytics, performance monitoring, and marketing purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Marketing Communications

If you choose to receive promotional emails, messages, or other marketing communications from TOMO, we may use your contact information to send you information about products, offers, launches, or updates.

You may unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.

You may still receive essential transactional communications relating to your orders or account.

Sharing of Personal Information

TOMO does not sell or rent your personal information to third parties.

We may share your information with trusted service providers where necessary to operate our business, including:

  • Payment processors

  • Courier and logistics providers

  • Website hosting and technology providers

  • Analytics providers

  • Customer support platforms

  • Professional advisers or service providers

These third parties may only receive the information reasonably necessary to perform their respective services.

We may also disclose information where required by law, regulation, court order, or another lawful authority.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer service, record keeping, dispute resolution, and compliance with legal obligations.

Information may be securely deleted or anonymized when it is no longer required.

Your Rights & Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information that we hold about you.

You may also request that we update inaccurate information or stop sending you promotional communications.

To submit a privacy-related request, please contact the TOMO customer support team.

We may need to verify your identity before processing certain requests.

Third-Party Websites

Our website may contain links to external websites or third-party services.

TOMO is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any external website you visit.

Children's Privacy

Our website and products are intended for general audiences and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by law.

Changes to This Privacy Policy

TOMO may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable requirements.

Any updated version will become effective once published on the website. We encourage customers to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way TOMO handles your personal information, please contact the TOMO customer support team.